Remote access through vessel shipnet, enabling Høglund technichians to perform quick services or emergency assistance.
Through a remote access link, Høglund customer support technicians will gain direct access to the on board computers for remote service operations. This will help the technician to solve the problems without having to leave the office, thus keeping cost to a minimum and maximize reliability and up time.
All new/upgraded Høglund installation comes with a remote access solution. Normally OS11 (master computer) contains a separate network adapter named shipnet. Vessel crew needs to manual connect a patch cable between this adapter and a ethernet socket with internet connection. There should be a "Enable remote help" push button located in system status mimic on OS11. When pressing this button TeamViewerQS will appear with a IDnumber and a password. When this information is given to our technichians, they can now access the system.
For older deliveries/projects, you need to follow this installation instructions before Høglund technicians can connect remotely: